GENERAL QUESTIONS

Where are you located?
 We have two distribution warehouses, one on each coast to provide fast free shipping to most locations.

Are your gun safes “waterproof”?
 Our safes are not “waterproof”.  Most of our models however will sustain water spray from an overhead sprinkler system and/or from a fire hose.

Can my gun safe be secured to the floor or ground?
 Yes, Steelwater Gun Safes come with (4) pre-drilled anchor holes. We highly recommend securing your Steelwater Gun Safe to the floor not only for added security but for safety as well.

Do you make custom safes?
 No, we do not manufacture custom safes.

Do you have any models that the door swings left when in the open position?
No, we do not carry any models that have a left swinging door.

Are your gun safes refurbished?
 No, all of our safes are brand new and have never been sold.

Do you have any “scratch and dent” specials?
 No, we do not sell any scratched or dented safes. 

Combination Gun Safes, Electronic Lock Gun Safes and Keys

What kind of combination lock is used on your gun safes?
 We use high quality UL Listed LaGard Group II 3 wheel key changeable locks. 

What kind of electronic locks are available for upgrade?
 We use Lagard or S&G electronic locks.  It depends on the features required by the customer.  Both locks are UL Listed.

What is the warranty on your electronic locks?
 We warranty the electronic locks for a period of 90 days. You may visit http://www.sargentandgreenleaf.com/ or http://www.kaba-mas.com/a.php?page=home to get more information on the factory warranty.

Payment Options and Discounts

Do you have wholesale prices?
 At this time we do not have wholesales prices.

Do you offer a discount on multiple gun safe purchases?
 Yes.  They are handled on a case by case basis.

Do you take personal checks, money orders or cashier checks?
 Yes.  The gun safe WILL NOT be shipped until check is received and clears the bank.

Shipping, Tracking and Installation

Your shipping is free, does that include inside delivery?
 No.  Our delivery is a lift gate curbside service only.  Under NO circumstances will the delivery company deliver the safe inside the delivery location.

How do I move my gun safe inside my house?
  Steelwater Safes recommends that you contact a local moving company to make arrangements to have your safe moved in your house/office.  They will have the tools, experience and manpower to move your safe.

Can I pick the gun safe up from your warehouse?
At this time our warehouse policies do not allow for personal pick-ups or “will calls”. You may contact the freight company shipping your safe and make arrangements to pick your safe up at the local terminal.

How do you track your order?
 In most cases you will be e-mailed a tracking number.  If you do not receive it you may call us and we will track it and give you your tracking number at the same time.
Also see our Shipping and Returns for complete details.

Returns
Please see our Shipping and Returns page for complete details.

Warranty
Please see our Warranty page for complete details.