Unsatisfactory returns will be accepted for a period of 14 days from the day the safe is received. All safes must be returned in the original box with all packaging material, they also must be properly secured for shipping to help prevent any damages while being returned to the warehouse. All returns must be properly packaged and placed in an easily accessible area, not inside the house, in order for the freight carrier to pick up the safe. Customers will be responsible for all shipping fees to the address of delivery and shipping fees back to the warehouse. Please note that all fees paid for the installation of a dehumidifier are non refundable. All returns are subject to a 15% restocking fee. Additional fees may be assessed if a safe is not returned in the original packaging and/or has been damaged during the return shipment back to the warehouse. At no time will Steelwater Gun Safes be responsible for the removal, installation, or packaging of any safe that is being returned for any reason. All charges will be determined by Steelwater Gun Safes but will be fair and considerate to the buyer.